Shangri-la Customer Care
| Particulars | Charges |
|---|---|
| Issuance Fee (One Time Basis) | Rs. 1,000/- (Valid for 5 Years) |
| Issuance Fee (Yearly Installment Basis) | Free for Year 5 Rs. 300/- per year (Valid for 5 Years) |
| Renew of Expired Card | Rs. 300/- |
| Re – Issue/ Re-Emboss | Rs. 300/- |
| Re – PIN Request (New PIN) | Rs. 150/- |
| Wrong PIN Reset | Rs. 50/- per Request |
| Card Stoppage Request on Loss/Card Block & Unblock Fee | Rs. 100/- |
| Account Link Charge | Free |
| Card link to Overdraft Account | Free |
| ATM Card Destroy charge (Not Received in 6 Months) | Rs.200/- |
| Repin uncollected Destroy Charge (Not Received in 6 months) | Free |
| Card not returned at the time of account closure where validity of card is remaining. | If account closed within Year 1: Rs.200/- Otherwise Rs. 100/- |
| Cash withdrawal from other than bank’s ATM terminal | Rs.15 per transaction |
| Balance inquiry from other than bank’s ATM terminal | Rs. 5 at NEPS terminal and Rs. 20 at non-NEPS terminal within Nepal |
| Cash withdrawal within VISA ATMs in India | Rs.250/- |
| Balance Enquiry within VISA ATMs in India | Rs.50 |
| Charge for Mini Statement Request from the ATM other than SADBL customer | Rs. 100 per Request |
| Particulars | Charges |
|---|---|
| First Time Subscription | Free |
| Yearly Renewal Charges/ Maintenance | Rs.350/- |
| Mobile Number Modification | Free |
| Pin Reset Charge | Free |
| Mobile banking Block/Unblock | 25/- |
| Profile Change | Free |
| Account Linkage | Rs. 200/- per additional account |
| Intra-Bank/Branch Fund Transfer Charge | Free |
| Inter Bank Fund Transfer | Rs. 10/- per transaction |
| Particulars | Charges |
|---|---|
| Subscription Charge | Free |
| Re-issuance/Replacement Charge | NRs. 150/- |
| Audio QR Device | Actual Basis |
| Particulars | Charges |
|---|---|
| Stop Payment | Free of cost |
| Cheques certified Good For Payment | Free of cost |
| Cancellation of Good for Payment Cheque | Rs 500/- |
| Cheques returned unpaid Counter/Clearing due to insufficient fund and/or signature differ | Rs 500/- (Lien mark/ In case of insufficient balance in account, obtain charges equivalent to balance available in account.) |
| Managers’ Cheque (MC) Issuance/Cancellation | Rs 500/- per cheque (Upon Customer Request) |
| NRB Cheque Issuance/Cancellation | Rs 500/- per cheque (Upon Customer Request) Note: Not applicable for BFIs in case of treasury transfer |
| Cancellation of MC & NRB Cheque | Rs. 500/- per cheque |
| Cheque Book Issuance – Against Lost Cheque Book | Rs 200/- (Maximum 10 leaves); Rs.10 per leaves for additional + to change status of previously issued remaining cheque to Invalid Rs. 100/- |
| Single Leaf Cheque Print | Rs 50/- per leaf (On Request of Customer) |
| Cheque Destroy Charge if not received in 6 months | Rs. 250/- (Lien mark/ In case of insufficient balance in account, obtain charges equivalent to balance available in account) |
| Cheque Requisition Slip Lost Charge | Rs.100/- per New Issue |
| Unused Cheque leaves not surrendered during Account Closure | Rs.100/- for making the cheque status Invalid |
| Other Banks’ Cheque Issue On Demand of Customers | Rs.100/- or 0.02% whichever is Higher |
| Particulars | Charges |
|---|---|
| Security deposit | Free for Staffs Small Size: Rs.10,000/- Medium Size: Rs.15,000/- Large and Jumbo Size: Rs.20,000/- |
| Annual Charge (To be taken upfront) | 50% off for staffs Small Size: Rs.2,000/- Medium Size: Rs.4,000/- Large Size: Rs.6,000/- Jumbo Size: Rs.7,000/- |
| Breaking of locker if key lost by customer | Rs.3,000/- plus actual cost |
| Surrender of locker | Rs.2,000/- |
| Particulars | Charges |
|---|---|
| Security deposit | Adjustment to be made as per E. Locker Services 1. Security Deposit |
| Annual Charge (To be taken upfront) | Adjustment to be made on pro rata basis as per E. Locker Services 2. Annual Charge (Annual Charge/used month) |
| Inter branch locker Exchange/Transfer | Rs.1000 (Free for Staffs) |
| Locker Exchange/Transfer with same branch | Rs.500 (Free for Staffs) |
| Particulars | Charges |
|---|---|
| Duplicate Statements | Rs.50/- per each page or 600 whichever is lower |
| Duplicate statement sent via mail | Rs.25/- per each page or maximum Rs.300/- in total |
| Statement sent via courier | Covered by Courier charge |
| Particulars | Charges |
|---|---|
| FD Premature Charge | Interest to be provided @ 50% of the FDR rate or prevailing lowest savings rate whichever is lower. |
| Reprint for Fixed Deposit Certificate due to loss | Rs.500/- per reprint |
| Particulars | Charges |
|---|---|
| Nostro Account (Central Bank of India, IC Amount Deposit and Payment | As per separate policy |
| IPS Payment | As per NCHL Rule |
| Connect IPS | As per NCHL Rule (Free for staff) |
| RTGS | As per RTGS Rule |
| Particulars | Charges |
|---|---|
| Shangri-la Remit Charges up to Rs. 25,000 | Rs.100/- |
| Remittance Agency Service | As per agreement with the Remittance Companies |
| Particulars | Charges |
|---|---|
| Clearing/ Collection | Free for Less than Rs.2,00,000 & others as per NCHL Rule |
| Late presentment /Last minute presentment charge | As per NCHL Rule |
| Particulars | Charges |
|---|---|
| Account open | Rs.50/- |
| Annual maintenance charge | Rs.100/- |
| BO- BO Transfer | Rs.25/- |
| Pledge | Rs.50/- |
| Rematerialization | Rs.50/- |
| Freeze | Rs.25/- |
| Family Transfer | Minimum Rs.200/- or 2 % of Face Value |
| Death Transfer | up to Rs.100,000: 0.5% or Minimum Rs.25/- Rs. 100,001 to Rs. 500,000: 0.2% or Minimum Rs.500/- Rs. 500,001 to Rs. 1,000,000: 0.15% or Minimum Rs. 1,000/- Rs. 1,000,001 and above: 0.1% or Minimum Rs. 1,500/- |
| Meroshare registration and renewal (Annually In advance) | Rs. 50/- |
| Particulars | Charges |
|---|---|
| CCTV Footage Retrieval Charge | Rs 1000/- (Except regulatory and legal entity/local authorities and prior approval of Head Office Required) |
| Transaction Record Retrieval Charge | Up-to 3 month Rs. 200/- 3 months to 1 year Rs 300/- Above 1 year Rs 500/- |
| Particulars | Charges |
|---|---|
| Courier Charge | Actual Cost or NRs. 100/- whichever is higher |
| Postage | Actual Cost or NRs. 100/- whichever is higher |
| Particulars | Charges |
|---|---|
| Any Branch Banking Services (ABBS) Charge | Free |
| ASBA | Rs. 5/- |
| Scheme Transfer Charge | Rs. 300/- |
| Standing Instructions On customer Request | Rs 300/- per Instruction/ $5 for FCY A/c (Free for Call/Current accounts, WC Revolving Loan to Current, Recurring Accounts & instruction inputted to deduct charges of the bank |
| Withdrawal Slip (No Choice Basis) | Rs.50/- (withdrawal maximum amount of Rs.25,000) Free in case of failure of Digital banking service. |
| Duplicate Customer Dr/Cr Advice Charge | Up-to 3 month Rs. 200/- 3 months to 1 year Rs 300/- Above 1 year Rs 500/- |
| Interest Earned Certificate/Other | Rs. 500/- |
| TDS Certificate | Rs. 500 (Free for last 2 FY) |
| Duplicate TDS certificate | Rs. 500/- |
| Re-issuance of any other correspondence | Rs. 500/- |
| Recovery related charge: Fuel cost, Field visit | Actual cost |
| FCY Inward Remittance | Free for customer |
| FCY Cheque Purchase | 0.2% + Courier Charges + Corresponding branch charges |
| Particulars | Charges |
|---|---|
| Business & Industry (Corporate) Loans | 1.00% Loan Amount more than 3 Crores 0.75%* |
| SME Loans | 1.00% |
| Deprived Sector Wholesale Lending/ Wholesale Lending | Up to 0.25% |
| Deprived Sector Group Guarantee Based | 1.00% |
| Deprived Sector Loan (Other than group based and wholesale) | |
| Wholesale Lending | |
| Home Loans and Auto Loans | |
| Shares/Security Loan (Term and OD) | |
| Demand Loan (Corporate) | |
| Demand Loan (SME) | |
| Personal OD, Term Loan Demand Loan | |
| Hire Purchase Loan | |
| Guarantee Loan | |
| Real Estate Loan | |
| Foreign Employment Loan | |
| Education Loan | |
| Vehicle Loan | |
| Bridge Gap Loan | |
| Consortium Loan | As Per Agreement |
| Gold Loan | Up to Rs. 300,000: Rs 500 Flat Above Rs. 300,000 Rs. 500,000: Rs. 1000 Flat Above Rs. 500,000: Rs. 1500 Flat Insurance charges of 1% on Gold and Silver Loan amount shall recovered every year until the settlement of loan. |
| Particulars | Charges |
|---|---|
| Personal OD | maximum 20% of Service Charge |
| Share Loans (OD) | |
| Business & Industry (Corporate) Loans (OD) | |
| SME Loans (OD) | |
| Other Revolving Loans | |
| Deprived Sector Wholesale Lending and Others |
| Particulars | Charges |
|---|---|
| Partial release under Gold Loan | Up to Rs. 300,000: Rs 250 Flat Above Rs. 300,000 Rs. 500,000: Rs. 500 Flat Above Rs. 500,000: Rs. 750 Flat |
| Partial release of Fixed Assets Collateral/ Vehicle. Collateral Exchange, Re-mortgage | Rs. 5,000/- Flat |
| Share Release/Replacement Charge | Rs. 1000/- Flat |
| Particulars | Charges |
|---|---|
| Loan amount up to NRs. 5 Million | Nil |
| Loan amount above NRs. 5 Million | Within 2 years: 1% Between 2 years and 5 years: 0.50% Above 5 years: 0.20% |
| Particulars | Charges |
|---|---|
| No Due Certificate/ inter bank credit information | Rs. 500/- |
| No Objection Letter | Rs. 500/- |
| Loan Clearance Certificate | Rs. 1,000/- |
| Particulars | Charges |
|---|---|
| Bank Guarantee Commission | 1.50% p.a. (0.375% p.q.) or Rs. 2,500/- whichever is higher |
| Bid Bond | 1.00% p.a. (0.25% p.q.) or Rs. 1,500/- whichever is higher |
| Performance Bond | 1.50% p.a. (0.375% p.q.) or Rs. 2,500/- whichever is higher |
| Advance Payment Bond | 2.00% p.a. (0.50% p.q.) or Rs. 3,500/- whichever is higher |
| Loan Swap Charge | Within 2 years: 1% Between 2 years and 5 years: 0.50% Above 5 years: 0.20% |
| Commitment Charge | 0.2% In case of account which is settled prior to expiry date of limit, commitment charge shall be obtained till expiry date proportionately. |
| Valuation charge | As per Valuation Guideline of the bank |
| Non-submission of documents: Audited Financial Statements/TCC after Poush end / Extension approval from IRD within Ashwin end | Rs. 1,000/- |
| Time Extension of Revolving Loan | Rs. 1,000/- |
| Recovery related charge: Fuel cost, Field visit | Actual cost |
*On loans sanctioned for repayment at other BFIs.
NP